Complaints & Registered Body Information

Details of COSCA’s Aim and Core Values:


As Scotland's professional body for counselling and psychotherapy, COSCA seeks:
• To advance and support all forms of counselling, psychotherapy, and the use of counselling skills.
• To promote high quality counselling supervision and continuing professional development for all individuals and agencies delivering counselling services and education in Scotland. 

Core Values:

COSCA believes that every client has a right to: 
• Be able to make informed choices about counselling and psychotherapy services.
• Have access to an assured quality service.
• Have access to a suitable complaints procedure.

COSCA believes that every counsellor, psychotherapist and user of counselling skills in Scotland should:
• Adhere to an established ethical framework for good practice in counselling, psychotherapy and counselling skills.
• Be an individual/organisational member of an appropriate body.
• Have appropriate training.
• Have easy access to a full range of fairly priced professional support .

Complaints Procedure

Roslin Macdonald is a Registered Practioner Member of COSCA and abides by the COSCA Statement of Ethics and Code of Practice. Where the complaint is against her as an individual member of COSCA, the complaint can be submitted directly to COSCA.

How To Complain 
Normally, the complaint must be made in writing using the Proforma for Submitting a Complaint to COSCA and within the procedures laid down in the COSCA Complaints Procedure (see under ethics). The proforma can be obtained from COSCA. This must be completed and sent, signed, dated and marked ‘private and confidential’ to the Chief Executive, COSCA (Counselling & Psychotherapy in Scotland), 16 Melville Terrace, Stirling FK8 2NE. A complaint can be submitted within 3 years of the alleged breach of the COSCA Statement of Ethics and Code of Practice.