Core Values & Ethical Standards

Trust, Empathy & Compassion:

At MAC Counselling & Coaching, we believe that meaningful change begins with a foundation of trust. We approach every client with genuine empathy and compassion, creating a safe, non-judgmental space where healing and growth can thrive. Our client’s mental health and well-being are at the heart of everything we do.

Ethical Standards:

All practitioners at MAC Counselling & Coaching are required to hold active membership with a recognised professional regulatory body, such as the BACP and/or COSCA. This ensures our work is grounded in nationally recognised standards and ethical accountability.

We are dedicated to providing the highest standard of ethical and professional care. Our commitment to excellence is reflected in the following principles, which guide all aspects of our practice:

Compliance with Policies and Legal Standards:
As a company, we are committed to maintaining a safe, inclusive, and lawful practice. Our practitioners are fully compliant with MAC Counselling & Coaching policies and all relevant laws and regulations, including:

  • Professional Codes of Ethics.
  • Data Protection (GDPR).
  • Informed Consent.
  • Health and Safety Regulations.
  • Equality and Diversity Legislation.
  • Non-Discrimination Laws.
  • Mental Health and Safeguarding Laws.
  • Complaints and Feedback Procedure.
  • Professional Boundaries.
  • Cancellation and Rescheduling Policy

Supervision:

All counsellors engage in regular clinical supervision in accordance with BACP and COSCA guidelines. Supervision ensures reflective practice, practitioner accountability, and continuous support to deliver the best outcomes for clients.

Continuous Professional Development:

We are dedicated to ongoing professional development and actively engage in a variety of training, workshops, and courses, both in-house and externally. This commitment helps our practitioners remain up to date with the latest research, methodologies, and best practices in counselling and psychotherapy.

Professional Indemnity & Liability Insurance:

All MAC Counselling & Coaching practitioners are required to hold full professional indemnity and liability insurance with a minimum cover of £1 million, in line with regulatory expectations.